Privacy Policy

Down to Earth Tree Service ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have.

1. Information We Collect

Information you provide

Contact form submissions. Your name, email address, phone number, the service you're interested in, and the message you write.
Newsletter signups. Your email address and an indication that you opted in via the newsletter popup or another form.

Information collected automatically

Usage data. Pages visited, time on page, referring site, approximate location (city or region), browser type, and device type — collected via Google Analytics 4 if a measurement ID is configured.
Server logs. Standard request logs (IP address, timestamp, requested URL, response code) collected by our hosting provider (Vercel) for security and operations.

2. How We Use Information

To respond to your inquiry and provide an estimate.
To send you tree-care updates if you opted into the newsletter.
To send transactional emails related to a service request.
To analyze site traffic so we can improve content and pages.
To protect against fraud, abuse, and security threats.

3. Legal Basis

We process information under our legitimate interest in operating and improving a local-business website, and under your consent when you submit a form or subscribe to the newsletter. For users in jurisdictions with applicable data-protection laws (e.g., GDPR, CCPA), additional rights are described below.

4. Sharing

We share information only with the service providers we use to operate the site — for hosting, database storage, email delivery, image storage, and anonymized analytics — and only as necessary to deliver the service to you. We do not sell your personal information.

5. Cookies and Tracking

We use a small number of cookies — see our Cookie Policy for details and how to control them.

6. Data Retention

Contact form submissions: retained as long as needed to follow up on the inquiry and for a reasonable record of customer communications, typically up to 7 years.
Newsletter subscribers: retained until you unsubscribe.
Analytics data: retained per Google's GA4 default (up to 14 months).

7. Your Rights

Depending on where you live, you may have the right to:

Access the personal information we have about you.
Request correction or deletion of your information.
Object to or restrict certain processing.
Withdraw consent (e.g., unsubscribe from the newsletter).
File a complaint with a data-protection authority.

To exercise any of these rights, email stevejeffers16@yahoo.com or call 912-631-3987. We may need to verify your identity before fulfilling certain requests.

8. Security

We use industry-standard measures — HTTPS for all traffic, encrypted database connections, hashed admin passwords, and access-controlled admin interfaces — but no system is perfectly secure. Avoid submitting sensitive financial information through the website.

9. Children

Our site is intended for adults seeking tree-service quotes. We do not knowingly collect personal information from children under 13.

10. International Users

We operate from the United States. If you access the site from outside the United States, you understand that your information will be processed in the United States.

11. Changes

We may update this Privacy Policy. The "Effective" date above reflects the most recent version. Material changes will be highlighted on this page.

12. Contact

Questions about this policy or your data? Email stevejeffers16@yahoo.com or call 912-631-3987.